General Clinic Information
Where is Refinement Clinic located?
We’re at 190 Kock Street, Rustenburg, North West. Free on‑site parking is available
What are your operating hours?
Monday, Wednesday & Friday: 08:00–17:00
Tuesday & Thursday: 08:00–18:00
Saturday: 08:00–13:00. We’re closed on Sundays and public holidays
Are walk‑ins accepted?
We work strictly by appointment to ensure enough time for each treatment. If you need a same‑day slot, call or WhatsApp us and we’ll do our best to fit you in
Do you treat men?
Yes. Selected therapists offer male waxing and wellness services. When you book online, filter by “Male Services” or ask reception to guide you
Services & Treatments
Which skin‑analysis tools do you use?
We use the VISIA Skin Analysis system to capture UV, texture and hydration metrics, enabling us to design a fully customised treatment plan.
What is Lumecca IPL best for?
Lumecca treats sun damage, freckles and visible veins on Fitzpatrick skin types I–III. Many clients notice visible brightening after a single session.
How do “Luxury Facials” differ from standard ones?
Luxury Facials are 90–120 minutes and include extras such as extended massage, LED light therapy and custom masks for deeper rejuvenation.
Are your chemical peels suitable for sensitive skin?
Yes — our therapists tailor peel strength (glycolic, lactic or TCA) to your sensitivity level. A patch test is required for first‑time clients.
Booking, Rescheduling & Cancellations
How do I book an appointment?
You can book online 24/7, send a WhatsApp to 076 033 0752 or call 014 592 9204. A confirmation SMS will secure your slot.
Do I need to pay a deposit?
A small deposit is required for doctor services, fat‑freeze and packages. All other treatments can be settled on the day.
What if I need to cancel?
Please give at least 24 hours’ notice. Late cancellations (less than 24 hours) are charged 50 % of the service; no‑shows are charged in full.
Preparation & After‑Care
How should I prep for a chemical peel?
Discontinue retinoids five days prior, avoid self‑tanners for two weeks and arrive makeup‑free.
Is there downtime after Lumecca or Black/Clear Diamond laser?
Expect mild redness for a few hours and darkening of pigment spots for 1–3 days. Makeup and SPF are permitted the next morning.
Can I work out after fat‑freeze or G5 contouring?
Light activity is fine, but postpone intense exercise and sauna sessions for 24 hours to reduce swelling.
Which products do you recommend post‑treatment?
A gentle cleanser, fragrance‑free moisturiser and broad‑spectrum SPF 30+ are essential. Your therapist will tailor additional products to your skin’s needs.
Still have questions?
Contact us via WhatsApp or call our team — we’re happy to help.