Privacy policy
Last updated: March 4, 2026
Refinement Clinic ("we", "our", or "us") operates this website and online store, including all related information, content, features, tools, products and services in order to provide you with a curated shopping and service experience (the "Services").
Our store is powered by Shopify, which enables us to provide secure e-commerce services to our customers.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, communicate with us or make a purchase.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
This policy is designed in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
Personal Information We Collect
When we refer to "personal information", we mean information that can identify you directly or indirectly.
We may collect the following categories of information depending on how you interact with our Services.
Contact Information
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
Payment Information
• Payment method
• Transaction details
• Payment confirmations
Important: Payment details such as credit card information are processed securely through third-party payment providers such as Shopify Payments, PayFast or other payment gateways and are not stored by Refinement Clinic.
Account Information
If you create an account on our website we may collect:
• Username
• Password
• Preferences and settings
Transaction Information
• Products viewed
• Products added to cart
• Orders placed
• Purchase history
• Returns or exchanges
Communications
If you contact us we may collect:
• Messages sent via email or contact forms
• WhatsApp or social media communication
Device and Website Usage Information
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring websites
This information helps us improve our website and services.
How We Collect Your Information
We collect personal information in the following ways:
Information You Provide Directly
When you:
• Create an account
• Place an order
• Subscribe to emails
• Contact us
• Book treatments or consultations
Automatically Through Technology
We use cookies and similar technologies to collect information about how visitors interact with our website.
This helps us improve functionality, security and marketing performance.
From Third Parties
We may receive information from:
• Payment providers
• Shipping companies
• Marketing and analytics services
• Shopify and Shopify partners
How We Use Your Information
We may use your personal information to:
Provide Our Services
• Process orders and payments
• Arrange shipping and deliveries
• Manage accounts
• Process returns and exchanges
Customer Support
• Respond to enquiries
• Provide treatment information
• Assist with product orders
Marketing and Communication
With your permission we may send:
• Promotional emails
• Special offers
• Clinic announcements
• Treatment information
You can unsubscribe at any time.
Improve Our Services
We analyze data to:
• Improve website performance
• Improve customer experience
• Develop new services or products
Security and Fraud Prevention
Your information helps us:
• Prevent fraudulent transactions
• Protect accounts
• Maintain website security
Legal Compliance
We may use or disclose information when required to comply with legal obligations.
Sharing of Personal Information
We do not sell your personal information.
However, we may share information with trusted third parties where necessary, including:
Service Providers
• Shopify (website hosting and store platform)
• Payment providers
• Courier and shipping companies
• IT service providers
• Marketing and analytics providers
These providers only receive the information required to perform their services.
Legal Requirements
We may disclose information if required by law or if necessary to:
• Comply with legal processes
• Protect our rights
• Prevent fraud
Shopify and Data Processing
Our website is hosted by Shopify Inc.
Shopify collects and processes certain information in order to operate and improve the platform.
You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy
Cookies and Tracking Technologies
We use cookies to improve your browsing experience.
Cookies help us:
• Remember your preferences
• Understand website traffic
• Improve website performance
• Provide relevant advertisements
You can disable cookies in your browser settings, but some features of the website may not function properly.
Data Security
We take reasonable measures to protect your personal information from:
• Unauthorized access
• Loss
• Misuse
• Alteration
However, no internet transmission is completely secure and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
• Provide services
• Maintain customer records
• Comply with legal obligations
• Resolve disputes
Your Rights Under POPIA
Under South African law you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to the processing of your information for marketing purposes
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If a parent or guardian believes a child has provided personal information, please contact us and we will delete the information.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Refinement Clinic
Email:
calvinadlem02@gmail.com